Terms of Service

1. Who these terms apply to

These terms apply to any organisation or individual ("you", "the client") that engages ANDICare Finance ("we", "us", "ANDICare Finance") for financial services including but not limited to NDIS invoicing, client budget mapping, bookkeeping, payroll processing, cash flow management, financial reporting, CFO advisory, and business process advisory.

Engaging our services — whether through a signed engagement letter, a written agreement, or confirmed email — constitutes acceptance of these terms.

2. Our services

ANDICare Finance provides financial services exclusively to NDIS disability support providers. The specific scope of services, fees, and deliverables for your organisation are set out in a separate engagement letter or service agreement provided before work commences.

These terms of service apply in addition to any engagement letter. Where a conflict exists between these terms and a signed engagement letter, the engagement letter takes precedence.

3. What we need from you

To deliver accurate and compliant financial services, we rely on you to:

• Provide complete, accurate, and timely information — including financial records, employee details, NDIS participant information, and access to relevant software systems
• Notify us promptly of any changes that affect the services — new employees, new participants, changes to NDIS plan details, or changes to your organisation structure
• Review and approve documents we prepare on your behalf — invoices, payroll, and reports — before they are submitted or distributed
• Maintain appropriate records on your side in accordance with NDIS Practice Standards and ATO requirements

ANDICare Finance is not responsible for errors or compliance failures that result from incomplete, inaccurate, or delayed information provided by you.

4. Fees and payment

Fees are agreed upfront in your engagement letter as fixed monthly amounts. We do not charge by the hour.

• Invoices are issued monthly in advance unless otherwise agreed
• Payment is due within 14 days of invoice date
• Late payment may result in suspension of services after 30 days overdue, with written notice provided
• Additional work outside the agreed scope will be discussed and quoted before it is undertaken — no surprise charges
• Fee reviews occur annually and any changes are communicated with 30 days notice

5. Confidentiality

ANDICare Finance treats all client information as strictly confidential. We will not disclose your financial information, business details, employee data, or NDIS participant information to any third party except:

• Where required by law — ATO lodgements, NDIA claiming, regulatory obligations
• To service providers directly involved in delivering your engagement (e.g. accounting software platforms)
• Where you have provided explicit written consent

This confidentiality obligation survives the end of our engagement.

6. Our responsibilities and limitations

ANDICare Finance will deliver services with reasonable skill and care. We are responsible for:

• Applying current NDIS Pricing Arrangements and Price Limits to invoicing
• Applying current SCHADS Award rates to payroll processing
• Maintaining accurate records based on information provided by you
• Flagging errors, inconsistencies, or compliance concerns when we identify them

We are not responsible for:

• Decisions made by the NDIA, plan managers, or the ATO that are outside our control
• Rejected NDIS claims resulting from inaccurate information provided by your organisation
• Compliance failures in areas outside the scope of our agreed services
• Changes to NDIS pricing, award rates, or legislation that occur after a service has been delivered

Our liability for any claim arising from our services is limited to the fees paid by you in the three months preceding the claim, except where liability cannot be limited by law.

7. Intellectual property

Reports, templates, and process documentation created by ANDICare Finance in the course of an engagement remain the intellectual property of ANDICare Finance. You are granted a licence to use these materials for the purposes of your organisation's operations. You may not resell, share publicly, or represent our work as your own.

Financial records, data, and documents that belong to your organisation remain your property at all times.

8. Ending the engagement

Either party may end the engagement by providing 30 days written notice. Engagements may be terminated immediately by either party in the event of material breach, insolvency, or conduct that makes continuation unreasonable.

On termination:

• All fees for work completed to the termination date are payable
• ANDICare Finance will provide you with all financial records and documents belonging to your organisation within 14 days
• Confidentiality obligations continue after termination

9. Governing law

These terms are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes will be resolved in the courts of South Australia. ANDICare Finance will always attempt to resolve disputes directly and informally before resorting to formal proceedings.

10. Changes to these terms

ANDICare Finance may update these terms from time to time. Active clients will be notified of material changes with 30 days notice. Continued engagement after that period constitutes acceptance of the updated terms.

11. Contact

Questions about these terms? Contact us at:
ANDICare Finance
Adelaide, South Australia
human@finance.andicare.com.au